Below is a general description of the experience using 2FA with the remote desktop service through the remote desktop gateway.

  1. Launch Remote Desktop Connection. Press connect and enter your credentials.

  2. You will not see the DUO prompt on your screen. Instead, you will receive either a push notification in the DUO app or a phone call.

DUO on remote desktop does not support the SMS/text code option or hardware token. You can update how you respond to prompts on the 2FA portal at or use VPN to connect remotely instead.

If you have 2FA enabled on the remote machine, you will need to respond to a Duo prompt again.