As technology changes, so must the information that supports it. The IT Knowledge Base (KB) is a dynamic resource designed to support and be curated by our UConn community. We welcome comments, additions, and revisions.

ITS welcomes contributions from our UConn community.  To edit and add to the KB, you need an account on Confluence, the platform for the KB. Contact to request an account. 

Getting Started

Once you have been given access to the KB, the next step is to login. 

When you are not logged in to Confluence, you will see the theme that we applied to our space. This theme improves usability and the appearance of the KB.  To make updates to the content displayed, you need to login to Confluence, the application ITS uses for the KB.

Logging into the IT Knowledge Base for the First Time

  1. Go to the Information Technology Knowledge Base homepage.
  2. Click Login in the upper navigation bar.
  3. Enter your NetID and password.
    Homepage for the IT Knowledge Base
  4. The IT Knowledge Base is a space within Confluence. After you log in, you may be taken to a main page for Confluence but not the IT Knowledge Base. If this happens,
    1. Click Spaces in the upper navigation.
    2. Select Space Directory.
      Select Space directory
    3. Enter IT Knowledge Base in the search/filter field.
    4. Click IT Knowledge Base in the list of spaces.
      Space Directory
      • You are now on the homepage for the IT Knowledge Base. Navigate the space through either the page tree or search box. 
        Homepage for IT Knowledge Base

        If you come back to the KB and did not log out, you will be taken directly to Confluence.

Editing Articles

If you are on a page and can improve the information provided, please feel free to edit the page. 

To do so,

  1. Click Log In in the upper right corner of your screen.
  2. Enter your NetID credentials.
  3. Navigate to the page you wish to revise. Click Edit in the upper right navigation.
  4. Enter your changes using the text editor tools.
  5. Click the blue Update button in the bottom right corner of the screen. Your changes will then be live.

 If you are already logged in to Confluence and viewing the content within the theme, you can click on Viewport Control in the left side of the screen to switch to the Confluence view and edit the page.