To download Q-drive files when using a Mac and Direct Access or Remote Desktop Protocol (RDP) has not been set up (unique situation)

When using a personal Mac but have not set up anything with the UConn network (Direct Access or RDP), it is recommended to use an external drive (if customer has full version of Citrix).  You can save to the external hard drive from AnyWare, and then save to the Mac from the external drive (you can't move directly with the Mac, unlike Windows).