For UConn students with a Gmail account, there are a number of reasons why emails may be missing from your inbox. This article outlines common solutions to try when you are unable to find an email.

Check if the email was archived, deleted, or marked as spam

Emails might skip your inbox if they were accidentally archived, deleted, or marked as spam. Follow these steps to search all your emails, including those that aren't in your inbox:

  1. On your computer, open Gmail.
  2. In the search box, click the Down arrow Down arrow.
  3. Click the All Mail drop down, then select Mail & Spam & Trash.
  4. Enter some information that’s in the missing email. If you're not sure about exact words or details, leave the fields blank.
  5. At the bottom of the box, click Search Search.

Check if the email was filtered

You may have created a filter that automatically archives or deletes certain emails. If your account was compromised in the past, this is likely the issue. Here's how to check your filters:

  1. From a browser, open Gmail.
  2. In the top right, click Settings Settings and then See all settings.
  3. At the top, click the Filters and Blocked Addresses tab.
  4. Look for filters that include the words "Delete it" or "Skip Inbox."
  5. To the right, click Edit or Delete.
  6. Follow the on-screen instructions.

Check if your emails are being forwarded to another account

When you set up forwarding in Gmail, you can choose whether the original emails are archived or deleted. Here's how to check your forwarding settings:

  1. From a browser, open Gmail.
  2. In the top right, click Settings Settings and then See all settings.
  3. At the top, click the Forwarding and POP/IMAP tab.
  4. In the "Forwarding" section, check if you've selected Forward a copy of incoming mail. If you have, select Keep Gmail's copy in the Inbox or Mark Gmail's copy as read.
  5. At the bottom of the page, click Save Changes.

Important: If your emails are being forwarded to an unfamiliar address, select Disable forwarding then reset both your NetID and Gmail passwords.