Here are some frequently asked questions about UConn G-Suite accounts.

 Why don't faculty and staff have access to a UConn Gmail email account?

Faculty, staff and students are assigned one mailbox.  Faculty and staff have theirs through Office 365; that same email address can't be used for Google Apps. Faculty and staff can use all the Gmail applications, but any emails faculty and staff receive are always received in the Office 365 account.

 What happens to my G-Suite account after I graduate?

University of Connecticut students retain access to their university email account and their information saved in G-Suite (formerly Google apps) indefinitely, as long as they earned a degree while at UConn, and do not engage in behavior that violates the institutional acceptable use policy.

 How much cloud storage space do I have on Google Drive?

All UConn Google Drive accounts have unlimited storage.

 As a student, can I log into more than one Google email account at the same time?

Google Apps allows you to have multiple accounts logged in at the same time. Once you log in to your Gmail account click your user account which is next to the Share button. The option to add an account will appear. When you click on that it will prompt you to log in to another account. If you do log in to multiple accounts at the same time make sure that you use your UConn Google Apps account for work-related tasks. This is the only account which protects email and data under contract. 

 Why are certain G-Suite Apps not working for me when I'm using my UConn account?

Core Services are enabled by default when you opt-in for your UConn Google Apps account. These services are protected under university contract and cannot be data mined by any Google service. This means that anything outside of the 6 main services (Gmail, Calendar, Drive, Hangouts, Sites, Groups) may not work when signed in with your account. If you would like full access to all the applications that Google offers then you may opt-in to G-Suite Public Services. Please note that Public Services does not fall under the same contract, and you have to agree to a different user level agreement when you opt in. This is important to note because this may decide what Public applications you can use for work purposes.

 Why can’t staff install Google software on their workstations?

Depending on your department or school, you may have different administrative rights to your computer. If policy in your area does not allow the installation of software such as the Google Drive Application, we recommend that you access UConn Google Apps through a web interface.

 I am a new student. When will I get access to my University email account?

Students receive access to their university email accounts when they are matriculated or admitted. For undergraduates who plan to start in the fall semester, email access begins in mid-May when they have been matriculated into the University. For undergraduates starting classes in January, email access begins in mid-November. Graduate students are matriculated throughout the year and receive their email account at the time of admission.