This article is for faculty and staff at all campuses who want to request a Mass Mail account. When sending out a large mailing, use a mass mail account in place of your own personal email account to prevent your account from being locked for spamming.

Before configuring the mass mail account, you must request an account by emailing massmail@uconn.edu or by contacting the ITS Technology Support Center at techsupport@uconn.edu or calling 860-486-4357.


To send emails on behalf of a group, such as a department (shared mailbox), club, or third-party vendor, you should request a dedicated “service account.” You would then create a new account using the credentials of the service group account. To request a service account (such as for a shared mailbox) or for assistance, please email the ITS Technology Support Center at techsupport@uconn.edu.


Below are instructions on how to configure a mass mail account in  the Windows desktop version of Outlook 365.

Initial account configuration

  1. Open the Outlook (desktop version) application. Click File in the upper navigation.
  2. Under the “Account Information” section, click the “+ Add Account” button to begin the account configuration process.
    Account information page in outlook

  3. When the dialog box appears, enter the name of your mass mail account, and append “@uconn.edu to the account name.
    Outlook add account screen.

  4. Select the “Advanced options” drop down. Then check Let me set up my account manually. Click Connect.
  5. Outlook will pause for a few minutes attempting to set up the automatically. After a few moments, the “Advanced setup” dialog box will appear. When it does, select the “POP” account button from the account options.
    Outlook advanced set up page with POP icon.


POP Account Settings

POP account settings page.

When the “POP Account Settings” dialog box appears, enter the following information as shown above.

For the “Incoming mail section”, use the following settings:

Set the server setting to “outlook.office365.com”, and the port number to “995”.

Check the “This server requires an encrypted connection (SSL/TLS)” option.

Ignore the “Require login using Secure Password Authentication (SPA)” setting.

For the “Outgoing mail” section, use the following settings:

Set the server setting to “massmail.uconn.edu”, and the port number to “587”.

For the “Encryption method”, select “STARTTLS” from the available drop-down options.

Again, ignore the “Require login using Secure Password Authentication (SPA)” setting.

For the “Message delivery” section, do nothing.

When done, click Next.


A note about the next section

The information in this section will prepare you for the steps necessary to complete account set-up.


Before executing the steps in the next section, take a moment to review what will happen next, as some of these steps will need to be completed within a short span of time (about 60 seconds) when the “Enter your user name and password for the following server” dialog boxes appear. Because you need to change some of the information in the two “Enter your user name and password for the following server” dialog boxes, it is recommended that you have the following information open in another window, ready to copy/paste as needed in the following format:

first.last@uconn.edu (or shared_resource_name@uconn.edu)

AccountPassoword

some_mass_mail_account@uconn.edu

MassMailAccountPassword


Typically, the mass mail password would have been sent to you previously by a member of the mail support staff via UConn FileLocker (https://web2.uconn.edu/filelocker/). If using a shared resource to receive messages sent by your mass mail account, replace your account information with that of the Outlook shared resource. If you are unsure, use your Outlook account information for now. This setting can be changed after the mass mail account has been set up in Outlook.


When prompted in the next section, you will need to copy/paste and replace the mass mail account information with the Outlook account you wish to use, as noted above.

Entering outlook account screen.

An example of the Outlook server “User Name” and “Password” settings as they will appear in the first dialog box.


Entering outlook account screen.

An example of the Outlook server “User Name” and “Password” settings changes applied to the first server settings dialog box. Remember, you will only have about 60 seconds to make this change when this dialog box appears.


entering outlook account screen.

An example of the mass mail server “User Name” and “Password” settings as they will appear in the first dialog box. Note that these will be the same as you entered in the first Dialog box for the Outlook server.


entering outlook account screen.

An example of the mass mail server “User Name” and “Password” settings changes applied to the second server settings dialog box. As mentioned before, you will only have about 60 seconds to make this change when this dialog box appears.


POP account settings screen.

When ready to proceed to the next section, enter the password for the mass mail account you were provided in the “POP Account settings” dialog box, then click the “Connect button”.


Outlook and Mass mail server configuration

  1. As soon as the “We’re getting things ready” dialog box appears, you will almost immediately be prompted for the first server configuration dialog box.
    We're getting things ready page.

  2. When the Outlook “Enter your user name and password for the following server” dialog box appears, change the mass mail account information to your Outlook account information.
    Change the “User name” field value from your mass mail account name to your Outlook account name
    Change the “Password” field value from your mass mail account password to your Outlook account password.
    When done, click the OK.
    entering outlook information screen.

    Note: If you get the account information wrong, you will be prompted for the Outlook server settings again. This is important to note as the next dialog box appears almost identical. Look at the “Server” field value to be sure.

  3. When the mass mail “Enter your user name and password for the following server” dialog box appears, change the Outlook mail account information to your mass mail account information.
    Change the “User name” field value from your mass mail account name to your Outlook account name
    Change the “Password” field value from your mass mail account password to your Outlook account password.
    When done, click OK.
    Entering outlook information screen.


    If you have entered the information incorrectly in either of the two dialog boxes, or took too long to enter your account information, the “Something went wrong” dialog box will appear. If this happens, click the “Retry” text in the lower left corner of the dialog box, and try again. You will be brought back to the previous “POP Account settings” dialog box.

  4. If you have followed all the above steps correctly, you should see the “Account successfully added” dialog box. At this point, click Done to exit the account configuration.


Testing the mass mail account

Testing the mass mail account in outlook.

Towards the bottom of the “Folder Pane” of Outlook you should notice a new set of folders listed under the name of your mass mail account. Click on this.

Next, make sure everything is working correctly by sending a new message. Click New Mail in the upper left corner of the Outlook application window and compose a test email.


Composing a test email screen.

When done, click the “Send” button. The message should arrive as expected in a few moments.


Test message upon arrival.


Customizing the account

While the mass mail account works as is, it is possible to customize message specific features, such as the display name and the reply-to address. These next steps will show you how to further customize your account.

Outlook account information screen.

From the account information section, selected the mass mail account from the drop down, then click on the “Account Settings” drop down, and select the “Account Name and Synch Options” option.


POP account settings screen.

When the “POP Account Settings” dialog box appears, select the options that you want to modify.

To change the display name of your mass mail account in emails, change the text of the “Your Name” field in the “General settings” settings to the text that you want to appear.

To change the default reply-to address of your mass mail account, change the text of the “Reply-to address” field, also in the “General settings” settings to an existing Outlook account or resource mailbox the you want replies sent to, or ,alternatively, set the reply-to address to “noreply@uconn.edu”, as in the example above.

When done, click Next.


Outlook notification of account successfully updated.

If the new settings are accepted, you will see the “Account successfully updated” dialog box. Click Done to exit the account settings.


Composing an email screen.

Next, return to the mass mail account, and compose another email, and send it.


Second test message upon arrival.

When received, all new emails will now have your updated settings applied.