This article is for faculty and staff at all campuses who want to request a Mass Mail account. 

Whenever you send out a large mailing, you should use a mass mail account in place of your own personal email account to prevent your account from being locked for spamming.

Requesting a Mass Mail Account

Before configuring the mass mail account, you must request an account by emailing massmail@uconn.edu.

Tip

To send emails on behalf of a group, like, for example, a department (shared mailbox), club, or third-party vendor, you should request a dedicated service account. You would then create a new account using the credentials of the service group account. To request a service account, email ITS at helpcenter@uconn.edu.  For assistance with set-up, contact the ITS Help Center at helpcenter@uconn.edu or (860) 486-4357.

Getting Started

Before you begin the account setup process, you should ensure that you have the following information:

  • The name of the Shared Resource account you will be using. This will be shown in the following steps as ResourceAcct@uconn.edu.
  • The Mass Mall account information (previously sent to you via UConn FileLocker). This will be shown below as MassMailAcct.
  • Your own Outlook login information. This will be shown as First.Last@uconn.edu.

You should also ensure that after you are sent the mass mail account information via UConn FileLocker, you store the information in a safe location. UConn FileLocker links expire after a period of time, and may no longer may be available if you need to follow these steps again. If you find you have lost your mass mail account information, contact the ITS Help Center at helpcenter@uconn.edu or (860) 486-4357.

Adding a Mass Mail Account

To add a Mass Email account, 

  1. Open Microsoft Outlook (2016).
  2. Click File. 
  3. Click the Add Account button.

  4. In the Add Account window, select Manual setup or additional server types. 
  5. Click Next to create a new email account.
  6. In the Choose your account type window, select Pop or IMAP

  7. Click Next.
  8. Enter the following information into the "POP and IMAP Account Settings" window.

    You must use the format First.Last@uconn.edu/ResourceAcct@uconn.edu/. If you use the format First.Last@uconn.edu instead, your personal University email account will be set as your incoming account inbox, and you will not be able to use this new account profile to check messages sent to your Shared Resource account. 
    • User Information

      • Your Name: The display name you wish to have appear on the emails

      • Email Address: ResourceAcctountName@uconn.edu

    • Server Information

      • Account type: IMAP

      • Incoming Mail Server: outlook.office365.com

      • Outgoing mail server: massmail.uconn.edu

    • Logon Information

      • User Name: YourFirstName.YourLastName@uconn.edu/ResourceAcctountName@uconn.edu

      • Password: Your NetID password. You can also check off the Remember Password box to facilitate subsequent logins. 

  9. Click the More Settings button in the lower-right corner of the POP and IMAP Account Settings window when you have finished. 
  10. In the More Settings dialogue box, select the General tab.
  11. Enter the required information.
  12. Click OK.
      

    Mail Account
    • Provide information about how your account will appear in Outlook. See step 12 for example.

    Other User Information

    • Organization: Provide a display name that you would like to appear on the Reply-To email address, and an email address your would like responses to your email sent to. 
    • Reply E-Mail:  This would be the Shared Resource Account email address (ResourceAccountName@uconn.edu), but could also be another address, such as noreply@uconn.edu, if you wish to direct replies elsewhere.

    Logon Information

    • User Name: YourFirstName.YourLastName@uconn.edu/ResourceAcctountName@uconn.edu
    • Password: Your NetID password
    • Check the Remember Password box
  13. In the More Settings dialogue box, select the Outgoing Server tab.
  14. Provide the appropriate information about the Mass Mail outgoing server.
  15. Click OK.

    If your outgoing server (SMTP) requires authentication
    • Check the box “My outgoing server (SMTP) requires authentication”.
    • Choose the "Log on using" radio button.
    • User Name: Enter the Mass Mail account username (without the "@uconn.edu").
    • Password: Enter the Mass Mail account password provided to you via UConn FileLocker.
  16. Select the Advanced tab.
  17. Enter information about the Mass Mail outgoing server port and encryption methods.
  18. Click OK
     

    Server Port Numbers
    • Incoming server (IMAP): 993.
    • Use the following type of encrypted connection: select SSL.
    • Outgoing server (SMTP): 587.
    • Use the following type of encrypted connection: select TLS.
  19. You will then be directed back to the POP and IMAP Account Settings window. Click Next to proceed to Test Account Settings.
     
  20. Since you are using two servers–one to receive mail and one to send mail–you will receive two prompts. Enter the required login information each time you are prompted to do so, as part of the Test Account Settings process. 
    1. For the prompt instructing you to log in to the massmail.uconn.edu server, use the information provided to you via UConn FileLocker to fill each field. The User Name would be the name of the Mass Mail account without the @uconn.edu portion. The Password would be the password provided to you for the Mass Mail account, and will contain a mix of letters, numbers, and symbols. For your convenience, you should ensure that the Save this password in your password list box is checked.
    2. At the prompt for the login to the outlook.office365.com server, it is important that you enter the User Name information with the format First.Last@uconn.edu/ResourceAcct@uconn.edu. The Password would be your regular NetID password. You should ensure that the Save this password in your password list box is checked.
  21. When the login process for both servers is complete, the Test Account Settings dialog box should show that the status for both the tasks should is Completed. If this is not the result, you will instead see a section for Possible Account Configuration Issues. For information on how to troubleshoot account configuration issues, review this section. 

    1. If there are no errors,
      1. click Close. 
      2. Click Finish to complete the account creation process.
  22. Open Microsoft Outlook 2016 and look for the new account profile to appear in the profile list in the left most column in your Outlook client, below your account profile.
     

At this point, you will have completed the account creation process in Outlook. Remember that this is only a local Outlook client configuration change, and if you use more than one computer (a desktop and a laptop, for instance), you will need to complete this process again on the other computer. 

Possible Account Configuration Issues

If the account setup has failed,

  1. Review the information entered in the POP and IMAP Account Settings window.
  2. Try the account settings again.

The sections below describe some of the errors you may receive if account setup has failed, along with some insight as to what settings might be incorrect.

Inbound Server Configuration Issues

If you receive this error, it is an indication that the Incoming mail server settings are not correct in the POP and IMAP Account Settings or that the outlook.office365.com login information is not correct.


To resolve this issue,

  • Check the POP and IMAP Account Settings Server Information section and Login Information settings.
  • Check  that the outlook.office.365.com server login information is correct, and entered in the correct format of "First.Last@uconn.edu/ResourceAcct@uconn.edu".
  • Check to make sure you have access to the Shared Resource account you intend to use.

Outbound Server Configuration Issues

This error is an indication that one or more of the Outgoing mail server settings are not correct.


To resolve this issue, 

  • Check the POP and IMAP Account Settings Server Information section settings.
  • Check that the More Settings button > Advanced Tab settings are correct.
  • Check  that the massmail.uconn.edu server login information is correct.

If you continue to experience problems setting up your account, contact the ITS Help Center at techsupport@uconn.edu or (860) 486-4357 for assistance. 

If you add the service / mass mail account to your current client email profile, it will come up as one of the accounts in that profile.  If you wish the service / mass mail account to be set up in its own separate profile, go to Control Panel > Mail > Profiles / Show Profiles, then select the radio button for Prompt for a profile to be used.


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