UConn users that use Outlook for mail will periodically receive information about quarantined mail from Microsoft. These quarantined emails are emails that Microsoft's filters blocked because it determined they were very likely spam or phishing.
When emails exhibit common traits of a phishing attack, such as coming from a spoofed address, Microsoft flags it as likely being a phishing email. If an email has many of these red flags, it is quarantined and not delivered to your inbox. However, occasionally you may want to release one of these emails.
It is important to note that these emails were quarantined for a reason, and you should proceed with utmost caution when releasing quarantined emails. Only release emails from quarantine that you know to be safe.
How to Release Quarantined Emails
- Quarantine digest emails will come from email@example.com. Ensure that this is the sender address. Once you receive this email, you will have 30 days to release the emails before they are permanently deleted.
- Scroll down to Prevented phish messages and Prevented spam messages.
- Click on Release to release the email to your inbox.
If the quarantined email was sent to an alias of your account rather than your primary address, please open a ticket with the Technology Support Center to release the email.