This article is intended for faculty, staff, and student workers who need to recover emails that have been accidentally deleted in Office 365.

Office 365 Web Access

  1. Log in to your account through Outlook Web App at
  2. Right-click on Deleted Items and select Recover Deleted Items.
  3. In the new window that opens, select the emails you would like to recover and click Recover. 
  4. In the "Recover Items" pop-up that appears, click OK.
  5. The deleted emails are restored to your inbox.

Using the Outlook Desktop Client 

  1. In the Outlook application, select the Folder tab at the top.  Select the Recover Deleted Items button.
  2. You may select any or all the items listed.  Make sure the Restore Selected Items option is selected.  Select Ok.

    • To select multiple items, hold down the CTRL button on your keyboard while clicking each item.
    • The recovered items should appear in the folders they were in prior to deletion.
    • This allows restoration of emails that were deleted from the deleted items tab.