This article is for students, student workers, faculty, and staff at all UConn campuses who want to access a shared mailbox in Apple Mail on Mac. These instructions are not meant for Office 365 Web Access. This article applies to existing shared mailboxes. To create a new shared mailbox, contact the Technology Support Center.


Students who are given access to a shared mailbox should log in using their work accounts, rather than their accounts. Work accounts will either be in the form of NetIDwork ( or student#### (

Accessing a Shared Mailbox in Apple Mail

  1. Open Apple Mail.
  2. Click Mail from the Menu bar.
  3. Select Add Account.
  4. Click the radio button for the Exchange option.
  5. Click Continue.
  6. Type the Name of the Shared Mailbox.
  7. Type the E-mail Address of the Shared mailbox.
  8. Type your NetID Password.
  9. Click Continue.
  10. Type a Description of the Mailbox (you can use its name here as well).
  11. Type
  12. Type your NetID Password.
  13. Type the Exchange servers address, “
  14. Click Continue.
  15.  At the account summary, click Continue.
  16. Select the options you wish to sync and click Done.