This article is for students, student workers, faculty, and staff at all UConn campuses who want to access a shared mailbox in Microsoft Outlook on Windows. This article applies to existing shared mailboxes. To create a new shared mailbox, review the article, Creating a Shared Mailbox.


Students who are given access to a shared mailbox should log in using their student work accounts, rather than their accounts. Work accounts will either be in the form of NetIDwork ( or student#### ( 

Accessing a Shared Mailbox in Outlook for Windows

To access a shared mailbox,

  1. Open Outlook.
  2. Click on File.
  3. Click on Account Settings.
  4. Click on Account Settings... in the drop-down bar.
  5. Click on New to add a new account.
  6. Type a name for the account in the name field (instead of your name).   
  7. Type the email address of the shared mailbox in the E-mail Address field.
  8. Type your own NetID password in both password fields.
  9. Select Next.
  10. The Windows Security window may take a minute or more to appear. Once it does,
    1. Delete any text that appears in the name field.
    2. Enter your own email address. 
    3. Enter your NetID password again.   
    4. Select Remember my credentials. 
    5. Click OK.
    6. Click Finish.
  11. Select OK when the popup displays the You must restart Outlook for these changes to take effect message.
  12. Close Outlook.
  13. Restart Outlook. The newly-added account will begin syncing with the server once Outlook opens.

Accessing a Shared Mailbox in Office365 New Look 

  1. Click on File. 
  2. Click on Add account. 
    add account
  3. Enter the Shared Mailbox account name. 

  4. Click on Connect.
  5. When the Windows Security box appears, change the Shared Email to your personal email.
    windows security box
  6. Enter your NetID password.
  7. Check off the Remember my credentials checkbox. A box will appear, indicating that the account was successfully added.
    account successfully added
  8. Click Done. If you do not have multiple accounts (i.e., Shared Mailboxes) to set up, the Mailbox will then be downloaded to Outlook