This is a troubleshooting article for faculty and staff who have lost the Direct Access connection on their Windows workstation. Direct Access provides a secure connection to the UConn network from a remote device. If there is an issue with the service, it can be corrected remotely by connecting to the VPN and updating the group policy. This article explains how to perform these steps.
Step 1: Check for Direct Access on your Computer
Direct Access is enabled on all Windows workstation managed by ITS. If you have Direct Access, you will typically see it in your network and security settings.
- See if Direct Access is available by Checking for Direct Access on Workstations.
- If Direct Access appears as noted in the link above, it will work as expected, and you do not need to perform the other steps in this document.
- If Direct Access does not appear and instead you see the screenshot below, follow the steps below to restore access.
Step 2. Connect to the UConn VPN
You will need to establish a secure connection to the UConn network to make the necessary updates. Follow the directions Accessing the UConn Network Through a VPN Client
If you do not have admin access, see Using Pulse Secure VPN Without Admin Permissions
Step 3. Update Computer Group Policy
- Open the Start Menu and search command. Open Command Prompt.
- Type gpupdate /force. Press the Enter/Return key.
- If the update was applied successfully, you will receive the message that the policy update was successful.
- Restart your computer.
If you use Direct Access on your workstation, make sure that you are connected to the Internet, either through ethernet or Wi-Fi, before you logon to your workstation. This will ensure that policies, such as mappings to the P: and Q: drive, are in place before you begin working.