This article is intended for faculty and staff that wish to setup their Home/Mobile macOS machine to remotely connect to Work/Office via Remote Desktop.

Connecting to a Mac

Follow these steps to connect to a Mac. Otherwise, these instructions are for connecting to a PC.

  1. Connect to VPN using Pulse Secure
  2. Open Finder
  3. Press Command+L to open URL connect
  4. Enter IP address found in the article Setting up Remote Desktop on Mac OSX as a Remote Machine (vnc://111.11.111.11)

Connecting to a PC

Officially Supported Client

Compatibility: Requires OS X 10.6.8 or later

Visit this page on your Mac to download and install the Remote Desktop App.

Configuring the Software

Adding the User Account

  1. Open Microsoft Remote Desktop.
  2. Select the User Accounts tab.
  3. Enter the following information in the provided fields. You will use your NetID credentials as your username and password.

Configuring the Gateway

Remote Gateway

The remote Gateway is not necessary if you already use the Pulse Secure VPN or have Direct Access. However, the gateway is highly recommended as it means you do not need Direct Access or Pulse VPN in order to connect.

  1. Select the Gateway tab. Click the plus sign “+” in the lower left hand corner of the screen.
  2. Enter the following information in the provided fields. From the dropdown, select the User Account you saved in the previous section.
  3. Close the Preferences window.

Creating the Connection

  1. Open Microsoft Remote Desktop.
  2. Click to add a connection.
  3. Enter the following information in the provided fields. For PC name, replace "example" with the name of the computer you wish to connect to.

  4. Select the gateway from the dropdown. 
  5. Uncheck Bypass for local addresses.
  6. Click Add.
  7. Double-click the PC you added under My Desktops
  8. Click Continue on the Verify Certificate window.
  9. You should now be connected to your work computer or server.

ITS is turning on two-factor authentication (DUO) for the Remote Desktop service to enhance security. We will implement this change for ITS on Thursday, December 10 and for the rest of the University in 2021.