This article covers how faculty and staff can configure a local, home, or mobile iOS device, such as an iPad or iPhone, to connect to a remote machine.


It is not possible to remote into a Mac/OSX device without another local Mac/OSX device.

Installing the Supported Client

To install the supported client, 

  1. If you are reviewing this article on an iPhone or iPad, navigate to your internet browser.
  2. Access the Remote Desktop Mobile page to install the supported client. Alternatively, you can:
    1. Open the App Store on your mobile device.
    2. Search remote desktop mobile. You should be looking for the version published by Microsoft.
    3. Click Get it. The app will install on your device.
To follow the steps above, you will need to have already set up an Apple ID and password.

Creating the Remote Gateway

Remote Gateway

The remote Gateway is not necessary if you already use the Pulse Secure VPN or have Direct Access. However, the gateway is highly recommended as it means you do not need Direct Access or Pulse VPN in order to connect.

To create the remote gateway, 

  1. Open the Remote Desktop Mobile application on your mobile device.
  2. Tap the Gear in the upper left corner.
  3. Tap Gateways.
  4. Tap Add Gateway.
  5. Tap Server Name. 
    1. Enter
  6. Tap Done.
  7. Tap User Account.
  8. Tap Add User Account.
  9. Enter in the following credentials:
    • User Name: UCONN\your NetID
    • Password: your NetID password
  10. Tap Save.
  11. Tap Save again. You will be redirected back to Gateways.
  12. Tap Done. 
  13. Proceed to the below section, Creating the Connection.

Creating the Connection

  1. With the Remote Desktop app still open, tap the Plus sign icon in the upper right corner.
  2. Tap Desktop in the Add New window.
  3. Tap PC Name. 
  4. Enter the Full Computer Name retrieved previously.
  5. Tap Done.
  6. Tap User Account.
  7. The option to select UCONN\Your NetID will display. Select this option. 
  8. Tap Additional Options.
  9. Tap Gateway.
  10. Select
  11. Tap Friendly Name.
  12. Type in UConn PC.
  13. Tap Done.
  14. Tap Desktop.
  15. Tap Save to create and save your connection.
  16. You should now see your PC under Remote Desktop. Tap the PC name to connect to your PC.
  17. If the connection windows say your computer is Not Verified,  tap Accept.

ITS is turning on two-factor authentication (DUO) for the Remote Desktop service to enhance security. We will implement this change for ITS on Thursday, December 10 and for the rest of the University in 2021.