This article will provide a guide on getting your Home/Local/Mobile Windows machine ready to connect back to your Office/Remote computer.

Installing the Supported Client

Windows 7 & 10 Professional, Education, and Enterprise all have Remote Desktop installed by default, simply search for it using the start menu.

If you do not see it, you can manually download it.

Configuring the Gateway

Remote Gateway

The remote Gateway is not necessary if you already use the Pulse Secure VPN or have Direct Access. However, the gateway is highly recommended as it means you do not need Direct Access or Pulse VPN in order to connect.

  1. Click on the Start button and open the Remote Desktop Connection software by typing remote desktop connection into the search bar and then selecting it.
  2. Click the Options drop-down arrow.
  3. Click the Advanced tab.
    Remote desktop connection advanced tab.
  4. Click Settings.
  5. Verify that the second radio button next to "Use these RD Gateway server settings" is selected. If not, select it. Enter "" in the "Server name" field.
  6. Uncheck "Bypass RD Gateway server for local addresses".
  7. Verify the box next to "Use my RD Gateway credentials for the remote computer" is selected. (If you want to log into your remote computer using a different account, do not select this box).
  8. Click OK.
  9. Go back to the General tab.

Creating the Connection

  1. Under General, Enter into the Computer text box the full name of the computer followed by (i.e.
  2. Instead of clicking "Connect", click on "Save As..." to save the connection settings as a shortcut file.
  3. Browse to your desktop and save the shortcut file
  4. Double Click on this shortcut to quickly launch Remote Desktop Connection in the future.

Remote desktop settings save as screen.

ITS is turning on two-factor authentication (DUO) for the Remote Desktop service to enhance security. We will implement this change for ITS on Thursday, December 10 and for the rest of the University in 2021.