This article covers how students, faculty, and staff can install the Pulse Secure VPN client on various versions of Linux.

Issues With Linux Client

There have been reports of recent issues with the VPN client on Linux.  Check the file /etc/hotsts and remove any reference to the names vpn.uconn.edu" or sslvpn.uconn.edu. Contact the Technology Support Center if you still experience issues after correcting those entries.

Installing the Pulse Secure Client on Linux

  1. Download the package installer to the Linux client.
  2. Run the installer using the commands below. For example, if the Pulse Linux client is saved in /$HOME/downloads on Ubuntu, then the command would be: Sudo dpkg -i /$HOME/downloads/Pulse-linux-9.1r2.0-x64.deb
    1. For Debian-based Linux installation (such as Ubuntu): sudo dpkg -i <package name>
    2. For RPM-based Linux installation (such as CentOS): sudo rpm -ivh <package name>
  3. The script will prompt the user to install any missing dependent packages if they are not already installed.
    1. For example, you may get a message similar to the one below:
      Please execute below commands to install missing dependent packages manually:
      apt-get install lib32z1
      apt-get install libc6-i386
      apt-get install libwebkitgtk-1.0-0:i386
      apt-get install libproxy1:i386
      apt-get install libproxy1-plugin-gsettings:i386
      apt-get install libproxy1-plugin-webkit:i386
      apt-get install libdconf1:i386
      apt-get install dconf-gsettings-backend:i386
    2. Alternatively, you may get a message similar to the one below:
      You can install the missing dependency packages by running the below script:
      sudo /usr/local/pulse/PulseClient_x86_64.sh install_dependency_packages

Launching the Pulse Secure Client 

Launching Pulse Secure Client from Installed Applications List

To launch Pulse Secure client from the list of installed applications, 

  1. Locate Pulse Secure in the list of installed applications.
  2. Create a new connection to vpn.uconn.edu.
  3. Click Connect, next to New Entry.
  4. Enter your UConn NetID and password to authenticate. 


Corrections for Ubuntu 18.04 and higher

If you experience an issue where the Pulse Client UI will not launch you may need to load an additional library to correct it.  Please follow these additional steps to load the missing library.

Open a terminal window and perform the following commands.

sudo add-apt-repository 'deb http://archive.ubuntu.com/ubuntu bionic main universe'

sudo apt install -t bionic libwebkitgtk-1.0-0

Once completed you should be able to continue with launching the Pulse UI


Launching Pulse Secure Client via CLI

To launch the client via CLI,

  1. Open a new terminal window.
  2. Enter the root shell:
    ~$ sudo –i
    [sudo] password for username: password
  3. Use the command below to launch the VPN client, substituting NetID with your UConn NetID in lowercase: 
    root@:~#/usr/local/pulse/pulsesvc -h vpn.uconn.edu -u NetID –r UConn

    This command is case sensitive and will only work as entered here.
  4. You will be prompted for a VPN Password. Enter your NetID password. It will not be displayed or saved.
  5. After the VPN tunnel is created successfully, the terminal window will remain blank and must remain open.  If the terminal window is closed, this will close the VPN connection.
  6. You can check the status of the connection by opening a new terminal window and using the following method:
    :~$ ifconfig
    tun0 Link encap:UNSPEC  HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00

    inet addr:137.99.170.78  P-t-P:137.99.170.78  Mask:255.255.254.0
    UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1400  Metric:1
    RX packets:5 errors:0 dropped:0 overruns:0 frame:0
    TX packets:5 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:500
    RX bytes:560 (560.0 B)  TX bytes:299 (299.0 B)

7. You can end your VPN session by closing the original terminal window or using crtl+c to end the process.