Students can receive the following error message when attempting to access the link "Pay Bill, Authorize Users, Manage Payment Plan" in the Student Administration System (SA).
The most common cause of the error is an old, or out of sync, NetID password.
- Change your NetID password from the website netid.uconn.edu following the instructions on changing your NetID password.
- Closeout of any active Student Admin or Bill pay tabs you have open.
- Navigate to studentadmin.uconn.edu, login with your NetID and new NetID password, and navigate back to the Bill Pay Suite.
If you still receive an error after changing your password, clear your cache and cookies, quit the browser, and try again.
Issues Accessing the Bill Pay Suite (Touchnet) (IT Knowledge Base)
Modifying Your Email Addresses (IT Knowledge Base)
Students (IT Knowledge Base)
Recording Mid-Term Grades (IT Knowledge Base)
Troubleshooting Network Connectivity to Servers/Pages (IT Knowledge Base)