This article is for users who are experiencing issues with logging into the Student Administration System from off-campus locations. 

In most cases, any computer connected to the Internet will allow you to log into the Student Administration system.  However, if you are using a computer behind a network firewall or if you are using a proxy account, you may experience problems with logging in. 

Firewalls restrict and filter incoming and outgoing network traffic.  Companies, schools, and organizations might use firewalls to protect their internal technology infrastructure from outside snooping and attacks.  Such firewalls also limit the Internet sites that may be visited.

  • If you must use a computer that is behind a firewall, you should discuss this problem with the network administrator at your company, school, or organization.
  • Access limitations may be imposed by governments to external websites in their efforts to control the use of technology resources or due to country-specific policy or legal constraints. In such cases the UConn website may appear to be unavailable.
  • If you require access from locations outside the United States, you should first check on the accessibility of the UConn website from your point of intended use before your visit or inquire with local network administrators to see if such limitations are in place.

If you receive a message saying, "Your PeopleSoft connection has expired," this is not a password problem; this is due to firewall and/or proxy server issues.

  • If you are at home,  disable the proxy server on your PC.
  • If you are at your place of employment, you will need to access the Student Admin system from another location.

If you receive a message stating that your "userid@hostname  cannot be logged on as the language you have selected,"(where hostname is the network name or I.P. address of your computer), then that language is not enabled for use with this database. You should do the following:

  1. Select another language. 
  2. Re-try signing on. Alternatively, you can contact your System Administrator.
  3. Your web browser will require English as the primary language. For example, in Microsoft Internet Explorer (v.7.x) you would:
    1. Select Tools 
    2. Click on Internet Options.
    3. Click on Languages.  
      1. If English (United States) [en-us] is not an option in the Language Preference panel, or if it is not the primary option, you should either add it or move it up in the list to primary position. You can have multiple language display preferences in your browser, and putting English first will allow you access to the Student Administration system.