Issues with your browser (e.g., Internet Explorer, Chrome, Firefox) can prevent you from accessing the Student Administration System. This article covers strategies for troubleshooting common problems. 

You should log into the Student Administration System before proceeding to the next troubleshooting strategy. 

Troubleshooting Strategies

Deleting or Clearing Browser Cache

Many users find that logging out of the Student Administration System, clearing or deleting their browser cache, and logging back into Student Admin helpful. Below are instructions for clearing cache for multiple browsers. 

Internet Explorer

  1. Navigate to Tools. 
  2. Select Internet Options. 
  3. Click on the General tab. 
  4. Navigate to Browser History. 
    1. Select the check-boxes for Temporary Internet Files, Cookies, History, Download History, Form data, and Passwords, as shown below. Do not select the ActiveX Filtering and Tracking Protection data check-box. 
    2. Select Delete. 
    3. Click OK. 

Firefox

  1. Navigate to Tools. 
  2. Select Clear Recent History. 
  3. Under Time Range to Clear, select Everything. 
  4. Select the Cookies check-box. 
  5. Select the Cache check-box. 
  6. Click Clear Now. 

Chrome

  1. Click the Customize/Control symbol (it will look like three dots) on the far right-hand side of the browser. 
  2. Select History. 
  3. Select Clear Browsing Data from the menu on the far left-hand side of the page. 
  4. From the Clear Browsing Data window, select Cookies and other site data and Cached images and files.
  5. Select Clear Data. 

Safari

  1. Navigate to History. 
  2. Select Clear History.

If you are experiencing issues with a particular browser, you can also try to access and use the Student Administration System in a different browser. Doing so will help in determining if the issue is browser-specific. 

Resetting Your Student Administration System Bookmark, Favorite, or Shortcut

When you access the Student Administration System using a bookmark, favorite, or shortcut, your saved link should always be studentadmin.uconn.edu. The instructions below describe how to edit your existing saved link in Internet Explorer and Chrome. 

Internet Explorer 

  1. Navigate to Tools.
  2. Click on Internet Options. 
  3. Click on the Security tab. 
  4. Select Trusted Sites
  5. Select Add. 
  6. Click on Add.
  7. Edit your saved link. The link should now read: studentadmin.uconn.edu

Chrome

  1. Click the Customize/Control symbol (it will look like three dots) on the far right-hand side of the browser. 
  2. Hover your mouse over the Bookmarks option. A menu will appear.
  3. Select Bookmark manager from the menu. 
  4. Right click on your bookmark. 
  5. Select Edit. A small window will appear. 
  6. Edit your saved link. The link should now read: studentadmin.uconn.edu

If your home page is missing the menu bar. or if the links are right-aligned in a vertical stack on the page,

  1. Right-click in the toolbar area. 
  2. Select Menu Bar
  3. Click on View. 
  4. Select Refresh. 

Editing Your Browser's Trusted Sites

The instructions below are for Internet Explorer. To edit trusted sites, 

  1. Navigate to Tools. 
  2. Click on Internet Options. 
  3. Click the Security tab. 
  4. Click on Trusted Sites. 
  5. Select Sites. 
  6. Click on Add.  

Checking Compatibility Settings

The instructions below are for Internet Explorer. If you are experiencing issues with Student Admin in Internet Explorer, you may find it helpful to remove the website from Compatibility View. To check compatibility settings, 

  1. Navigate to Tools
  2. Select Compatibility View Settings. 
  3. Check to see if uconn.edu is listed in the Websites you've added to Compatibility View box. If you see uconn.edu listed in this box, this means that the Student Administration System is currently in Compatibility View. 
    1. Click on uconn.edu, if it is already listed in the Websites you've added to Compatibility View box. 
    2. Click Remove. 

Deleting All Files from Your C:\ Drive Temp Folder

The path for your C:\ drive temp folder is C:\Users\netid\AppData\Local\Temp. When you are typing the path, you should replace the netid in the path above with the actual NetID you used to log into your computer. To delete all files from your C:\ drive temp folder, 

  1. Navigate to the toolbar. 
  2. Click on Edit. 
  3. Click Select All. 
  4. Select Delete to remove all files from the temp folder. 

Uninstalling and Reinstalling Java

If you do not have the most current version of Java, you will need to uninstall your current version. To uninstall an outdated version of Java, 

  1. Click on Start from the bottom left-hand corner. 
  2. Select Control Panel
  3. Select the Java tab. This tab will tell you what version of Java is currently installed on you computer. 
  4. If you do not have the most current version of Java, 
    1. Click on Start from the bottom left-hand corner. 
    2. Select Control Panel
    3. Select Programs and Features. A list of all programs will appear. 
      1. Scroll until you can see all instances of Java currently installed on your computer. 
      2. Right-click on an instance of Java. 
      3. Select Uninstall. 
      4. Repeat Steps 4(ii) and 4(iii) for all instances of Java. 
    4. Once you have uninstalled Java, access the Java website to download the most current release of Java. 

Resetting Internet Explorer

Resetting Internet Explorer browser defaults may also adversely affect other applications that use Internet Explorer. You should try this troubleshooting strategy only after attempting the other strategies described above.

Resetting Internet Explorer will delete your browser favorites. To avoid losing saved links, copy your Internet Explorer favorites to your desktop.  

To reset Internet Explorer, 

  1. Navigate to Tools from the browser menu bar. 
  2. Click on Options
  3. Click on the Advanced tab. 
  4. Under the Reset Internet Explorer settings section, click the Reset button. 
  5. Re-copy the backup for your favorites from the Desktop to the Favorites folder. 
For assistance with any of the steps above, you can contact your departmental support technician, if you are faculty or staff. Students, faculty, and staff alike can also contact the Help Center at (860) 486-4357 or helpcenter@uconn.edu. 

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