Students can find answers to questions frequently asked about HuskyCT by clicking on the links below. 

General FAQs

Overview

HuskyCT, which stands for “Husky Course Tools”, is UConn's name for our specific learning management system. The application we use is Blackboard Learn 9.1. Instructors may use a HuskyCT site to post course materials, online assignments, discussion forums, tests, and grades.

How do I access HuskyCT? 

To access HuskyCT,

  1. Type http://huskyct.uconn.edu into your web browser.
  2. You will need an active NetID and password to login.
    1. If you have not yet activated your NetID, please visit the NetID website
    2. Otherwise, log into HuskyCT using your NetID and password.

A menu displaying your courses will appear.  

How do I access my courses?

To access your courses, 

  1. Click on the "Courses" button on the left-hand menu of the home page.
  2. If your course has not yet started, change the drop-down at the top of the page from "Current Courses" to "Upcoming Courses"  to see your upcoming courses. 

How do I reset my password for HuskyCT?

Your password for HuskyCT is the same as your NetID. To reset the password, please visit the NetID website

Which web browsers are compatible with HuskyCT?

The following desktop/laptop browsers are supported:


Desktop Browser VersionsMobile Browser Versions
Chrome63+63+
Edge42+38+
Firefox57+57+
Internet ExplorerUnsupportedUnsupported
Safari12+ (Mac OS only)With iOS 11+

Students can quickly verify if their browser is supported by visiting Blackboard's Browser Checker.

Can I access HuskyCT from my mobile device?

Yes. Students may access HuskyCT using the Blackboard app, which is currently bundled with the myUConn app. Alternatively, students can download the Blackboard app for iOS 9.0+, Android 4.2+ and Windows 10+.

For more information, including download links, please visit the visit Mobile Solutions for Students.

When will my courses be available in HuskyCT?

While most HuskyCT courses are open to students on the first day of classes each semester, some may start earlier/later. If a course is listed as “unavailable” after the start date of the semester, please inquire with your instructor directly.

See the UConn Academic Calendar for official start/end dates.

A course I'm taking is not listed in HuskyCT.

Courses are offered in HuskyCT at the discretion of the instructor. Therefore, not all courses in the UConn catalog will be available in HuskyCT. If you are officially registered in a course that is not listed in HuskyCT after the start date of the semester, please inquire with your instructor.

If you recently enrolled in a course, please allow up to 24 hours for HuskyCT to receive the update, before contacting your instructor. 

Course enrollments are updated periodically throughout the day. 

    Update Schedule

  • Mon-Fri: 8:30 am, 12:45 pm and 4:45 pm
  • Sat-Sun: 12:45 pm and 4:45 pm 
If 24 hours have passed, you do not see your course(s) listed, and your instructor has confirmed the course is offered in HuskyCT, contact ITS Technology Support Center.

I dropped a course, but it's still listed in HuskyCT. 

If you recently dropped a course, please allow up to 24 hours for HuskyCT to receive the update. 

Course enrollments are updated periodically throughout the day. 

    Update Schedule

  • Mon-Fri: 8:30 am, 12:45 pm and 4:45 pm
  • Sat-Sun: 12:45 pm and 4:45 pm 


If 24 hours have passed and the course is still displaying for you in HuskyCT, please contact Technology Support Center.

I can’t find an assignment, exam or other content item in my HuskyCT course. 

Availability and placement of tests, assignments, and other content is maintained by your instructor. Sometimes, instructors will place conditions on releasing content (start/end dates, prerequisites, etc.). Please consult your instructor for guidance on navigating the course and/or accessing specific materials.

My exam attempt in HuskyCT was interrupted and the system will not allow me to finish. 

HuskyCT quizzes/exams can only be reset by your instructor. If you have exceeded the allotted number of attempts,

  • Contact your instructor.

    Additional attempts are offered solely at the discretion of your instructor.
  • Review the article Taking a Test in HuskyCT

I uploaded the wrong assignment and the system will not allow me to re-submit. 

The number of attempts permitted for an assignment is set by your instructor. If you have uploaded the wrong file for an assignment, you contact your instructor directly. The ITS Technology Support Center is not permitted and does not have access to reset assignment attempts. Only your instructor, at his/her discretion, may reset your assignment attempt.

I need to finish an Incomplete. How do I access a course from a previous semester? 

Courses from prior semesters are generally not open to students. You should first contact your instructor and obtain permission to access materials from the prior semester.

Your instructor will update the course availability date and your enrollment status. If your instructor approves the request and you're still having difficulty accessing the course, contact Technology Support Center.

Can I add/drop classes from within HuskyCT?

No. Course registration, including add/drop, is facilitated by the Registrar’s Office at (860) 486-3331 or http://registrar.uconn.edu/contact-us-students/

What is LockDown Browser?

LockDown Browser (LDB) is a secure browser for taking tests in HuskyCT. LDB prevents you from printing, copying, going to another URL, or accessing other applications during a test. If a test in HuskyCT requires LDB, you will not be able to take the test with a standard web browser.

LockDown Browser should only be used for taking tests in HuskyCT. It should not be used in other areas of HuskyCT. 

To obtain a free copy of LockDown Browser, review the article Downloading and Installing LockDown Browser in HuskyCT

How do I troubleshoot issues with LockDown Browser? 

For help with LockDown Browser, review the section Troubleshooting LockDown Browser

Issues with Playing Videos in the Course 

To troubleshoot this issue, review the article Troubleshooting Common Video Playback Issues and Solutions in HuskyCT

How do I upload a profile picture to HuskyCT? 

For instructions on how to upload a profile picture to HuskyCT, review the article Uploading Your Profile Picture

How do I change my name in HuskyCT?

HuskyCT reads your preferred name from the NetID system. To change your name in HuskyCT, update your preferred name on netid.uconn.edu. The change will take place at the next user info update, which happens Monday through Friday at 6 AM.

Where can I find the SET survey link?

A link to the SET survey is available on the My Courses tab in HuskyCT. Depending on your view, the module containing this link may appear anywhere on the page. If it's not located in the upper right column, try scrolling to the bottom of the page, checking both the left and right columns.

Where do I go for more help with HuskyCT? 

  • If you are having issues connecting to or logging in to HuskyCT, contact the Technology Support Center.
  • For assistance with features and tools, help is available on the Student Help tab in HuskyCT.
  • If further assistance is needed or your issue is different from the ones described above, contact Technology Support Center
  • After-hours (and holiday) support for HuskyCT features and tools are available 24/7 from Blackboard Support on the HuskyCT 24/7 Course Support page.  

Neither ITS Technology Support nor Blackboard 24/7 Support are permitted to reset exam or assignment attempts. For help with in-class materials, you will need to consult directly with your instructor.

Kaltura FAQs

Overview

Kaltura is a cloud-based service that enables users to create and share image, video, and audio files within HuskyCT courses. The service converts files into multiple formats for ease-of-use, and no plugins or special software are needed to view videos.

Uploading, Editing and Embedding Image, Video and Audio Files

How to upload video files to Kaltura
How to edit videos in Kaltura
How to add videos from Kaltura when submitting assignments, including discussions, blogs and wikis

Creating Video Files using Kaltura CaptureSpace

Kaltura Capture Desktop App
How to install and setup Kaltura Capture


General Information for Blackboard Collaborate

Overview

Blackboard Collaborate™ is a simple, convenient, and reliable online collaborative learning solution. The tool is tightly integrated with HuskyCT, the University’s learning management system, and its features complement the existing functionality of HuskyCT. Collaborate also has unique in-session tools, such as breakout rooms, an interactive whiteboard, application sharing, polling, and a hand-raising feature, that enhance engagement and the face-to-face feel of online classes.

Additional Resources

Additional Participant training materials are available on the Blackboard Help website.


Barnes & Noble

Overview

Most HuskyCT courses now include a link to purchase course materials from the bookstore.  If your instructor has reserved textbooks or other materials through the bookstore, you can use the "Purchase Course Materials" link to buy or rent the required texts.  Please note that not all instructors will use this feature.  If the link to purchase materials is not available in your HuskyCT course, please inquire directly with your instructor. 

If you are a first-time user, follow these instructions to pair your HuskyCT and Barnes & Noble College accounts.